Support Articles

We do! We offer a 14 day free trial, no credit card required. There are no limitations during the free trial, you get unlimited access to all our features with no risk.

No, there is no credit card required to try out our free trial. You will only be asked for a credit card if you decide to continue using Stand after your free trial ends and you signup for one of our plans.

We have 3 plans available which are shown below:

• Standard - this is for smaller teams with a maximum of 50 team members
• Business - which is perfect for larger teams with a maximum of 200 team members
• Enterprise - this is for organisations with over 200 team members

For more information on what is included with each of our plans please take a look at our pricing page.

To create an acccount please go to our sign up page. You will start with a 14 day free trial and you will get full access to all features.

During your free trial you can become a paying memeber at any time by visting our pricing page and selecting a plan.

Your team members will create an account after you invite them to a team. When you create a team you will be able to invite them immediately by entering their email address. They will receive an email that allows them to signup and join the team.

You can also invite team members to an existing team at any time by going to a team and clicking on the "Manage Team button" and by clicking "Invite to team", this will again allow you to enter a team members email address. If the team member is already present in another team they will be automatically added after entering their email address.

You can reset your password by visiting the reset password page an entering your email address.

You can invite team members to a team at any time by going to the team page and clicking on the "Manage Team button" and by clicking "Invite to team", this will allow you to enter a team members email address. If the team member is already present in another team they will be automatically added after entering their email address.

You can remove a team member at anytime by clicking the "Account" link in the navigation and then by clicking the "Manage Team" link. From this page you will be able to see everyone who is in your company, clicking the "Remove from company" link will remove this team member from the company.

If you remove a team member they will no longer be able to attend any standups and will be removed from all teams they are a part of. All standups, comments and notifications will be deleted for this team member, this action cannot be undone.

All payments are handled via Stripe. Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size – from new startups to public companies – use Stripe to accept payments and manage their businesses online.

Millions of companies in over 120 countries use Stripe to process payments.

All payments are completly secure, we use Stripe as our payment system. You can find out more about Stripe’s security features here.

Yes, recurring payments happen automatically. Payments will continue to be processed until you cancel your Stand memberhip. You can cancel your membership (and stop your payments) at anytime by clicking the "Account" link in the navigation and then by clicking "Billing".

However if you ever need help from us cancelling your membership you can reach out to us at anytime and we will be happy to help.

You may lose access to Stand if your payment fails. Please reach out to us if you continue running into this issue.

Absolutely, you can download these by clicking the "Account" link in the navigation and then by clicking "Billing", from here you'll be able to manage your current plan and download an invoice/recipt.

You can cancel at anytime, you can download these by clicking the "Account" link in the navigation and then by clicking "Billing" from here you'll be able to manage your current plan and cancel immediately.

You will lose access at the end of your billing period. For example if you choose to pay monthly and your first payment is on the 15th of the month you will still have full access until the 15th of the following month.

You can create a team by clicking the "Teams" link in the navigation, from there you can click the Create team link on the right of the page.

When you create a team you will be able to invite team members immediately by entering their email address. They will receive an email that allows them to signup and join the team.

You can also invite team members to an existing team at any time by going to a team and clicking on the "Manage Team button" and by clicking "Invite to team", this will again allow you to enter a team members email address. If the team member is already present in another team they will be automatically added after entering their email address.

Yes, they will receive an email informing them they can join right after you invite them.

Team members will receive an email which contains a link that will allow them to join. They will need to click the link in the email and complete the join form.

Yes, the amount of team members depends on your plan. Below you can see the maximum amount of team members based on your plan.

• Standard Plan - a maximum of 50 team members in your company
• Business Plan - a maximum of 200 team members in your company
• Enterprise Plan - is for team members larger than 200 team members and has no maximum limit

For more information on what is included with each of our plans please take a look at our pricing page.

A team admin is someone in charge of a team like a manager, team leader or project manager. A team admin:

• will be notifified when a member of the thier attends a stand-up
• can add or remove team members from a team
• can mark a stand-up as read allowing them to keep track of stand-ups
• can see stand-ups from all other teams allowing them visibility over tasks or teams that might be blocking their teams progress
• can delete a team
• can create new teams
• can also promote other team members to team admins

Team members cannot leave teams. Only team admins have the ability to remove team members or to remove themselves from a team.

Our stand-ups have been designed for ease of completion, to be attended asynchronously and to keep everyone in the loop of progress, blockers and questions all without the need for a call. A step-by-step process of how our stand-ups work:

1. A team member will receive an email prompting them to attend the stand-up.
2. They will then see the stand-up form. This will ask them typically 5 questions "Did you meet yesterdays goal?", "What do you plan to do today?", "Do you have any questions?", "Do you have any blockers?" and "How are you feeling today".
3. We link up day to day working, we will ask if they met yesterdays goal. If they answer yes we will show that as "Goal met" and you as an admin will be able to easily see that a team member completed all the tasks they had planned for that day.
4. When they complete the stand-up they will be taken to the team where they can see other team members stand-ups and also post comments on thier stand-up or other team members. This allows for focused team discussions on a stand-up.

Stand-up goals are designed to allow for easy completion of a stand-up but more importantly allowing a manager/team admin see if a team member met the goals they set. There are two goal states. "Met Goal" and "Exceeded Goal". A quick example of how stand-up goals are applied:

• Met Goal - A team member attends a stand-up on Tuesday and plans to work on some "Redesign homepage navigation" that day. On Wednesday we will ask did you meet your goal of "Redesign homepage navigation?" If they select "Yes I met this goal" we will mark is a Goal Met and show this clearly.
• Exceeded Goal - A team member attends a stand-up on Tuesday and plans to work on some "Redesign homepage footer" that day. On Wednesday we will ask did you meet your goal of "Redesign homepage footer?" If they select "Yes I met this goal" we will mark is a goal met and show this clearly but we will also ask "Did you complete any additional tasks yesterday?" if they answer yes to this and enter some additional tasks we will mark this as Exceeded Goal clearly.

This is a really useful indicator to see who generally meets, misses or exceeds the goals that are set for them.

Team members will choose when to be reminded but you can request that they are completed at a certain time. When inviting a team member/members we add a note to the email (which you can change) that asks the team member to use Stand to complete stand-ups and to do so and the start of their working day.

It has been built this way to be flexible and accomodate remote team in different timezones attending stand-ups at different times but you can define a set time to attend if you so wish.

Yes, you will receive an email when a team member (in a team you are admin of) attends a stand-up.

You have the option to not recieve an email if it gets a little noisy. You can disable email notification by going to your team and clicking "Manage Team" and then by clicking "Team Settings". From here you can choose to not receive an email when stand-ups are attended.

Yes, you can see all stand-ups attended by your team.

• Team admins can see all stand-ups across all teams.
• Team members can see all stand-ups in the teams they are apart of (only the teams they have been invited to).
• Company owners have the ability to see all stand-ups across all teams.

Team admins:

• will be notifified when a member of the thier attends a stand-up
• can add or remove team members from a team
• can mark a stand-up as read allowing them to keep track of stand-ups
• can see stand-ups from all other teams allowing them visibility over tasks or teams that might be blocking their teams progress
• can delete a team
• can create new teams
• can also promote other team members to team admins
• can post comments and mention other team members
• can attend a stand-up

Team members:

• will be prompted to attend a stand-up
• can attend a stand-up
• can see all the stand-ups posted in their team
• can post comments and mention other team members

Yes, the amount of team members depends on your plan. Below you can see the maximum amount of team members based on your plan.

• Standard Plan - a maximum of 50 team members in your company
• Business Plan - a maximum of 200 team members in your company
• Enterprise Plan - is for team members larger than 200 team members and has no maximum limit

For more information on what is included with each of our plans please take a look at our pricing page.

You can remove a team member at anytime by visiting the team and by clicking on the "Manage Team" button and then by clicking "Manage Team Members". From here you can remove a team member by clicking the "Options" link.

If you remove a team member they will no longer be able to attend any standups in that team and will no longer be able to access that team. All standups, comments and notifications will be deleted for this team member, this action cannot be undone.

You can remove a team member at anytime by clicking the "Account" link in the navigation and then by clicking the "Manage Team" link. From this page you will be able to see everyone who is in your company, clicking the "Remove from company" link will remove this team member from the company.

If you remove a team member they will no longer be able to attend any standups and will be removed from all teams they are a part of. All standups, comments and notifications will be deleted for this team member, this action cannot be undone.

Team members can see:

• Teams they have been invited to.
• They can see stand-ups in the teams they are apart of (only the teams they have been invited to).
• All comments in a team they have been invited to.

Yes, you will receive an email when a team member (in a team you are admin of) attends a stand-up.

You have the option to not recieve an email if it gets a little noisy. You can disable email notification by going to your team and clicking "Manage Team" and then by clicking "Team Settings". From here you can choose to not receive an email when stand-ups are attended.

Yes, we will send you an email if you are mentioned in a comment or if someone comments on your stand-up.

Team members will choose when to be reminded to attend a stand-up, this is typically at the start of their working day.

Team members when joining a team will be asked what days they plan on attending a stand-up (typically Mon-Fri) and at what time they would like to be reminded. We will then send them an email on the days selected at the time selected. Team admins can always request stand-up be completed at a time of their choosing.

Yes you will see a message in the navigation with a count down to when your trial is ending, we will also send you an email 5 days before your trial ends and when your trial actually ends. You can choose a paid plan anytime during your trial to avoid any potential distubtion by clicking the pink "Your trial ends in x days" message.